Introduction
Tech Support Farm (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information you provide to us through our website https://techsupport.farm, our service portals, or via SMS text messages.
By using our website or opting in to receive SMS/text messages, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Technical information — such as IP address, device type, and browser information (when you visit our website).
Contact information — such as name, phone number, and email address.
Business information — including farm or company name, location, and IT service details.
Communication data — including SMS/text messages, service requests, and customer support interactions.
How We Use Information
We use collected information for the following purposes:
- To provide managed IT and cybersecurity services for your operation.
- To send service notifications, system alerts, appointment confirmations, and two-factor authentication (2FA) codes.
- To communicate with you about your service requests or account.
- To improve our systems, network reliability, and customer support.
We do not sell or share personal information for marketing or advertising purposes.
SMS/Text Messaging
By providing your mobile number and opting in to SMS communications, you agree to receive text messages related to your services with Tech Support Farm.
- Message frequency varies based on service activity.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- You may request assistance by replying HELP or contacting us directly at info@techsupport.farm or (701) 446-8518.
We will never share, sell, or rent your mobile number or SMS consent data to third parties.
Data Protection and Security
We use industry-standard security measures—including encryption, MFA, and secure data centers—to protect your information from unauthorized access, alteration, or destruction. Only authorized personnel and trusted service partners have access to personal data.
Data Retention
We retain information only as long as necessary to fulfill the purposes described above or as required by law.
Your Rights
You have the right to:
Contact us to review or modify your stored data.
Access, correct, or delete your personal information.
Withdraw consent to SMS communications at any time by replying STOP.
Third-Party Services
Our website may include links to external sites or systems (e.g., Microsoft 365, payment gateways, scheduling tools). Each third-party service has its own privacy practices; we are not responsible for their content or policies.
Contact Us
If you have questions about this Privacy Policy or your information, please contact:
Tech Support Farm
Email: info@techsupport.farm
Phone: (701) 446-8518
Address: 623 Main Ave E. ST# 108 West Fargo, ND 58078